To keep Rebill running smoothly for active users, free accounts that have not been logged into for 60 days are automatically scheduled for deletion. This page explains how the process works, what notifications you will receive, and how to prevent your account from being removed.
How the inactivity process works
The process has two stages:
- Warning email (day 60): if your free account has not been logged into for 60 days, Rebill sends a warning email to your business email address. The email lets you know your account has been flagged as inactive and that it will be deleted in 7 days unless you log back in.
- Scheduled for deletion (day 67): if you do not log in within 7 days of the warning, your account is soft-deleted. You receive a second email confirming that your account has been scheduled for permanent deletion. The data is then permanently removed after the standard 30-day retention window.
How to keep your account active
Simply log in to Rebill. Any login resets the inactivity clock. You do not need to create an invoice or take any other action. If you log in after receiving the warning email but before the 7-day grace period ends, your account is reinstated automatically.Which accounts are affected
The inactivity policy applies only to free plan accounts. Premium accounts are never affected, regardless of how long they have been inactive.
Activity is measured by the last login date. Creating invoices, sending emails, or accessing the app all count as activity, anything that requires you to be logged in.
Not receiving emails?
Inactivity warning emails are sent to the business email address on your account. Check your spam folder if you are not seeing them. To update your business email, go to Settings and update your details under Business Details.